REVIEWS

Im sure the oil change and tire rotation were fine. The upsale on wanting to replace cabin filter and air filter at 7,000 miles leave the trust I have in the service department to be questioned.

I have to bring my car to you on Thursday because they broke a air sensor

Had the oil changed and the oil cap was left off. We drove 50 miles home and when we discovered the oil cap was off the engine bay and garage floor was covered with oil. When we pulled the dip stick it hardly had any oil on it. I spent 3 hours cleaning the engine and car to get most of the oil off. We called the dealer ship on Monday and they sent somebody to add oil and take the car back for inspection and to do a deep cleaning. They had to order a part that had oil damage. They bought the car back on Thursday and when they got here it had oil on the engine again. The hood liner Was still soaked in oil so they had to order a new one. We had to take the car back today to get the hood liner replaced and cleaned again. Yes I feel they worked to fix the problem. My issue is that the car had to be taken to the dealer twice which is 50 miles one way. So we put 200 unnecessary miles on the car not to mention the gas and time going with out the car. We mentioned this to one of the service consultants (Tionne) and he said the car is going to get miles on it anyway. Yes the car is going to get miles on it but not to a dealer ship to set in the waiting room while they fix a problem they created. Joe the service manager did call and we appreciate that. He said it cost the dealership between 750 to a 1,000 dollars to replace damaged parts and labor to fix the problem. We felt like know one really under stood or cared the we had money out of our pocket also for their mistake. We felt filling the car back up with gas to cover 200 mlles back and forth, or a free oil change or gift card would have gone a long way to show understanding on the service manager’s end. He told us he’s been there 7 years, and never once offered gas back to a customer for a mistake on their end. May be time to rethink that.

Great service

Tionne Childs was fantastic to work with!

Surface was good just too expensive

wonderful salesperson to work with. informative regarding any and all information about the car.

We had damage to our new vehicle that was not disclosed to us when we purchased the vehicle from Carmax. We brought our new car into Fuson for a warranty inspection and alignment 1 week after buying it and Brandon from the service department quickly found the issue and handled everything with Carmax to get our car fixed. We were in and out in 1 day and had great communication from Brandon throughout the process of ordering parts/etc. i recommend Fuson to everyone I know as we have always received wonderful service here and the staff never fails to go above and beyond our expectations.

For the most part things went well, but I would’ve liked having all the features explained to me a little better.

Great service and great customer service. Couldn’t have been more pleased with the service and the help I received